Helpdesk

/Helpdesk
Helpdesk 2017-03-14T09:15:28+00:00

24/7 Support

41354153Our help desk provides 24/7 telephonic assistance to the students and centers. Students can send us the queries through email, along with the details of the issue. Our technical support team will provide the personalized technical support to the students in any situation.

Our online help desk receives mails, 24 hours a day without any dropouts from both web forms and e-mail. Our support team with the in-house knowledge can conveniently search out the relevant answers for the customer issues and send the answers instantaneously, to significantly improve the resolution time. With the 24/7 support, the customer can contact the appropriate personnel to notify the outage to them and get it resolved quickly.

Benefits

  • Incessant and personalized customer support
  • Robust communication with customers
  • Accurate and timely responses with extra attention
  • Direct guidance from proficient expert
  • Cost-effective customer support

Online Ticket Support

Our best-in-class online ticket support seamlessly routes the inquiries created through email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based ticket support platform. Our helpdesk tracks the progress of a ticket continuously, right from the moment it is opened, all the way through the resolution and closure, and also sorts the tickets as per the requisites of the clients and presents the choice of creating own different views, based on the needs and suitability for customer support.

Every incoming ticket gets automatically categorized, prioritized and assigned to the right agent or support group, to automatically suggest the best answers to a ticket from the knowledge-base. Flexible and dynamic business rules allow virtually unlimited routing and ticket update automation capabilities for inbound and existing tickets. The increase in the volume of tickets can be managed easily and ticket page layout can be customized to suit with the current requirements.

Benefits

    • Automated and error free capture of tickets
    • Enhanced customer satisfaction
    • Effective customer communication
      • Robust management of tickets.
      • Faster turnaround of customer queries

 

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